Effective coaching is one of the most important drivers of employee performance and, therefore, one of the most important skills for supervisors to cultivate. This workshop teaches a core set of interaction principles and skills that, when practiced consistently, enables supervisors to coach employees in a manner that addresses their personal needs (to be respected, understood and involved) while holding them accountable for meeting performance and behavioral expectations. Participants learn a model for providing positive and corrective feedback, and guidelines for conducting proactive and reactive coaching discussions. A variety of teaching methods are utilized, including video simulation, class discussion, workbook activities, and skill practice scenarios.
Course Outline
By the end of this workshop, participants will be able to:
-Recognize opportunities to provide coaching to ensure employee’s success and to improve or enhance work performance
-Apply three techniques for coaching both proactively and reactively
-Use essential interaction skills to meet personal and practical needs during coaching discussions
-Follow up with the coached employee to provide feedback and discuss responsibility for measuring results
Miscellaneous Fee: A $24 fee will be charged for the course workbook, Coaching for Peak Performance, by Development Dimensions International (DDI).